the process for families

• Calling us and giving us all the information on the phone. We will then e-mail you a copy of the registration form to sign.
• Completing the registration form and returning it to us via e-mail.

Please remember that there is absolutely no charge for registering with us, and that you are under no obligation to use our services but we need as much information from you as we can possibly have. We will then speak with you to ensure that we fully understand your requirements, and provide you with guidance, if needed, as to what type of childcare/home staff is most suitable for you.

Often we will have suitable applicants already on our books, and so you can tell us straight away if you would like us to progress with anyone in particular. If we do not have any suitable applicants to hand, we will begin our search process to match your vacancy. We will keep in regular contact via e-mail to inform you on progress. We often send several e-mails with CVs and registration forms of applicants who are interested in your vacancy. Please let us know as soon as possible the ones you like to interview. Often we set up the interviews, but if you have a busy life and you like to do it yourselves, then we will give you the applicants number for you to call yourself.

and if you want to interview one of our applicants...

At this stage, we will contact the applicant to see if the feelings are mutual, and that the applicant would like to pursue your vacancy. Depending on the position sought and the background of the applicant, we may have to carry out certain checks before we release an applicant for interviews. We will of course let you know if this relates to an applicant that you are interested in. We will forward onto you NanniesandChildcare applicant profile pack for anyone you are interested in, and we will follow up with you to find out who you would like to meet. Please note, for our applicants living abroad, this would constitute a telephone interview.

ready to accept someone...

You need to call the office to let us know if you want to offer the nanny you have interviewed the job. We will let her know. Once you accept someone for your vacancy, you will need to draw up a contract of employment (we can provide you with one for £5). This will include particulars of the job and must include:

• Names of employer and employee
• Job title
• Start date
• Place of work
• Salary details
• Duties
• Contractual hours and specifics of overtime work
• Sickness entitlement
• Holiday entitlement
• Length of notice required to terminate the contract
• Details of disciplinary and grievance procedures

This contract is a legal obligation and we recommend that you complete this prior to commencement of the position. As well as drawing up the contract, you are more than likely going to have to register with the Inland Revenue as an employer. This depends on the salary, but if it is more than £91 per week, you will be obliged to do so. You can read more about your responsibilities as an employer on our website. Although we carry out thorough checks on our applicants, we always advise clients to satisfy themselves as to the history of their potential employee. If any details contradict our findings, we are always keen to learn about this.

when to pay

To secure a placement, we require a 100% payment within 4 days of acceptance. Please note, we will not confirm acceptance of a position with our applicants until we are in receipt of the securing deposit. This means they will still be available for interview. Failure to comply with these rules will invalidate our refund policy.

once the applicant starts

We are keen to make sure everything is going well and so we will contact you after a day, after a couple of weeks and after a month or two. Please remember that if you ever have any questions or concerns, we are only a phone call away.